Refund policy

EXCHANGES

We offer exchanges for all full price items received back to us in original condition within 16 days of purchasing.

Sale items are non refundable and valid for exchange only for a different size or style.

Pre-orders are valid for exchange provided that they are sent back to us within 14 days of receiving your item and are in original condition with the swings attached. Please note, due to our limited stock, it may take slightly longer to receive your exchange based on our stock levels.

Please simply fill out the form provided to you and send back to us with the items you wish to exchange.  If you did not receive this form, please e-mail us at info@pursuitthelabel.com

*By original condition we mean clean, unwashed and unworn items with sanitary stickers (applicable to all bottoms pieces) and original hang tags attached. Exchanges not abiding by this policy will be returned to the sender. 

All shipping and handling charges are non-refundable. Postage costs for exchanging or returning items are not covered by Pursuit The Label and are the responsibility of the customer. 

REFUNDS

If for whatever reason, you are unhappy with your item(s), and would like a refund, please fill out the form provided with your items and send the unwanted item(s) back to us within 14 days from your date of purchase, in their original condition. If you did not receive this form, please e-mail us at info@pursuitthelabel.com

Refunds are not valid on sale items.

Pre-orders are valid for a refund provided that they are sent back to us within 14 days of receiving your item in original condition with all swings attached.

*By original condition we mean clean, unwashed and unworn items with sanitary stickers (applicable to all bottoms pieces) and original hang tags attached. Returns not abiding by this policy will be returned to the sender. 

Please note that the refund will not include original shipping costs. 

The goods are your responsibility until they have reached us. We therefore recommend getting tracked delivery and retaining proof of postage to ensure it does not go missing in transit. The cost of returning the goods to us is the customer’s responsibility and shipping fees cannot be refunded.

Once we have received your items with the completed returns/exchange form(s), we will begin to process the refund and will notify you once this has been completed. Please allow up to 7 working days for the refund to to be returned to your original method of payment.

*Please be careful when trying your items by ensuring that you do not stain the items with make-up, deodorant and are not wearing perfume which may leave a scent or marks on the item(s).