We want to make your shopping experience as seamless as possible! Below are some FAQs that might answer some questions you have, if not you can always email us at: firstname.lastname@example.org or call us on 02036372444
I love your swimsuits but am often disappointed to see most of the sizes sold out. Why do you not have any in stock?
Have we mentioned how much we hate waste? we try our best to avoid having any excess stock which will end up in landfill. On occasion, this may mean that we sell out quickly due to popular demand. Whilst we are extremely grateful, we would hate for you to miss out on your summer must have's, so, we now have a pre-order option available on certain styles. Pre-orders take priority before our releases so it is often best to pre-order to reserve your size.
My size is all sold out and I would like to pre-order. How long will it take to receive my pre-order?
Pre-orders lead times can vary, please carefully read the product page.
Can I use a discount code on my pre-order?
Absolutely, discounts are applicable also on pre-orders.
I ordered an item on pre-order but have changed my mind, can I cancel?
Unfortunately we aren't able to cancel any pre-orders however we may be able to edit your pre-order for a different style or size. If you wish to amend your pre-order, please email us at email@example.com.
I pre-ordered a while ago and my item has still not arrived. Am I able to cancel?
Please appreciate that our pre-order items are made to order and can take up to 4 weeks to arrive. If your order has not arrived by the stated delivery lead time on our website, please email us to process your refund before the item is shipped to you.
Please kindly be reminded that we are proud to not be a fast fashion brand.
I need to amend the shipping address of my order, how can I do this?
Provided that we have not already shipped your order, please email us as soon as possible with the best shipping address to send your order to at firstname.lastname@example.org
Do shipping lead times for pre-orders vary by country?
Shipping lead times can be found here. Please order leaving enough time for order processing and shipping.
I have a question about sizing?
Please see our size guide and check your measurements against our styles. Our sizes come up true to size so we would always recommend the size that you would usually take in swimwear. Our reversible bikinis in colour Jet/Chalk come up tighter as these have an extra layer of white fabric to stay bright white even when wet, we would recommend going a size up. If you're still unsure, send us a DM on instagram @pursuitswimwear or email us at email@example.com
Do you ship internationally?
YES! We ship to our Pursuit girls worldwide! Please see our shipping page for shipping lead time and prices.
I would like to exchange/refund an item that I ordered.
We will happily exchange or refund any full price item returned to us within 14 days of purchase with the exchange/returns form filled out. The items need to be in original condition with swing tags attached. For more information visit our Exchanges/Refunds page.
I would like to exchange/refund an item that I pre-ordered.
We will exchange or refund any full price pre-order item returned to us within 14 days of you receiving your pre-order. Please simply send back to the address provided on the exchange/returns form filled out. The item(s) need to be in original condition with swings attached. For more information visit our Exchanges/Refunds page.
Can I put my Pursuit Swimwear in the wash?
Do not put your swimwear in a washing machine. We would recommend to hand wash and dry by laying flat in the shade or on a dry surface. Do not dry your swimwear on a radiator...trust us