Please note, we are still operating and shipping orders as usual. Co-founder Annabel continues to prepare and ship each individual order ensuring to take extra precautionary measures to maintain our hygiene standards. All UK orders are shipped with Royal Mail, see updates here. Our Express shipping partner DHL are continuing to operate their international express service however there may be shipping delays by 2/3 days. If you missed your parcel, DHL will hold the shipment for up to 7 days. For more information please see here.
All orders will be processed within 48 hours. Please note this may take longer during our busy summer season. If there are any amends that you would like to make to your order before it has been shipped, please email us urgently at firstname.lastname@example.org or get in touch with us here!
We are pleased to offer complementary shipping for all UK orders using a special delivery service with Royal Mail. Please ensure to factor in order processing time when placing your order.
European & International shipping
All European & International orders are shipped using our trusted delivery partner DHL Express International. Once your order has been processed, it will be shipped with DHL Express and will arrive within the following 1-3 working days. Shipping lead times and prices can be found at the checkout.
Duty & custom fees
Please note, shipping costs do not include local duty, customs or tax fees associated with International & European orders – this is the ultimate responsibility of the customer. Please be mindful that due to Brexit, all European orders will now also be liable for import & customs duties. If customs & duties charges are rejected by the customer upon delivery, your order will be returned to us and we will deduct the cost of return shipping from your refund.
Pre-order lead times should be considered when purchasing an item on pre-order. The lead time can be found on the product page and will determine how long it will take for your item to be made before it is shipped. If you have purchased two items and one of them is on pre-order, both items will be shipped together according to the pre-order lead time.